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Enjoy your Citi credit card before it even arrives

Enjoy your Citi credit card
before it even arrives.

Get a head start with your Citi credit card!
With your temporary CVV, you can use your card immediately for recurring payments, online shopping and e-wallet transactions.
All these before the arrival of your physical card!

Temporary CVV

What is a temporary CVV?

Card Verification Value (CVV) is the 3-digit security code required to complete transactions using your card. This is usually found at the back of your physical cards.

Temporary CVV is your card CVV that can be accessed on the Citi Mobile® App, which can be used for recurring payments, online shopping and e-wallet transactions, while your physical card is being delivered to you.

Step by Step Activation of Temporary CVV

Step 1

Log in to your Citi Mobile® App. A pop-up message will appear to notify you that your card is available and can be activated. Click on “Activate to view card details”.

Step 2

You will be led to the Manage Card screen. Your partially masked card number will be displayed here.

Step 3

Enter your Citi Mobile® Token or the One-Time PIN that was sent to your mobile number registered with us.

Step 4

Once authentication is completed, your card number and expiry date will be displayed in full. Tap on “View” to reveal Temporary CVV.

Step 5

Your temporary CVV will be displayed.

*The above activation steps are for temporary CVV activation only. You are still required to activate your physical card for physical/point-of-sale transactions. The temporary CVV displayed in your Citi Mobile® App will be replaced by the CVV of your physical card once it is activated.

Succeeding Log-ins

Step 1

On your credit card’s home screen, click on “Manage”.

Step 2

Your partially masked card number will be displayed. To view card details click “Show”. You will be prompted to enter your Citi Mobile® Token or One-Time PIN.

Step 3

Tap on “View” to reveal temporary CVV.

Step 4

Your temporary CVV will be displayed.

When you receive your physical card

  • You will still need to activate your physical card upon receiving it
  • Upon activation of your physical card, the CVV on your physical card will replace your temporary CVV. You will be required to use the CVV of your physical card for all your transactions and recurring payments moving forward.
  • For more information on steps to activate your physical card, click here.

Frequently asked questions

Temporary CVV: Frequently Asked Questions

  • About Temporary CVV

    1) Can I access and use my credit card details and temporary CVV while my physical card is being delivered to me?

    You may access your credit card details and temporary CVV via Citi Mobile® App if you are an existing Citi credit card customer whose card application/card reissuance had been approved.

    You may then use your card for limited transactions such as recurring payments, online shopping and e-wallet transactions.

     

    2) How can I use my temporary CVV if I’m not enrolled on Citi Mobile® App?

    You will need to download Citi Mobile® App. Upon enrolling, you will be able to access your temporary CVV. To learn more about Citi Mobile® App, click here.

     

    3) How is my temporary CVV different from the CVV of my physical card?

    Temporary CVV CVV of Physical Card
    Can be viewed via Citi Mobile® App only. Can be viewed via Citi Mobile® App or on the back of your physical card (look for the 3-digits next to the signature bar).
    Valid until your physical card is activated. Replaces your temporary CVV once your physical card is activated. The CVV of your physical card will remain valid until the indicated expiry date on your physical card.
    Allows you to use your credit card right away for recurring payments, online shopping and e-wallet transactions while your physical card is being delivered to you. Your physical card can be used for physical and point-of-sale transactions, in addition to recurring payments, online shopping and e-wallet transactions.

     

    4) When is my temporary CVV valid till?

    Your temporary CVV is valid until your physical card is activated.

  • Fees and Charges

    1) Will there be additional fees incurred upon the activation of my temporary CVV?

    No, you will not be charged additional fees for this service. However, for a newly applied card, upon activation of your temporary CVV, Sales and Service Tax (SST) will be charged to your card.

  • Security

    1) How do I keep my temporary CVV and card details secure?

    Never give your credit, debit or ATM card number, 6-digit PIN, One-Time PIN (OTP), mobile SIM card, user ID and password to anyone.

    As an additional security feature, your temporary CVV will only be displayed on your screen for 10 seconds. You may click "View" again to display your temporary CVV once more.

  • When your Physical Card Arrives

    1) When I receive my physical card, how do I activate it?

    Please refer to the card activation page here.

     

    2) Can I still use my temporary CVV once my physical card is activated?

    Once your physical card is activated, the temporary CVV will be replaced by the CVV on your physical card. The temporary CVV will no longer be valid.

     

    3) Do I have to update card details for my recurring payments once I have activated my physical card?

    You do not need to update card details for your recurring payments if these are set-up via Citi. However, some merchants and utilities (including e-wallets) may require you to update your card details with them.

     

    4) Will my credit card number change?

    No, the credit card number associated with your temporary CVV will be the same as your physical card.

  • Others

    1) Will this feature be available for supplementary cards?

    Yes, this feature will be available for supplementary cards.

     

    2) Can I use my temporary CVV with Samsung Pay?

    Yes, you can use your temporary CVV with Samsung Pay. The default Samsung Pay contactless limit will apply. To learn more about Samsung Pay click here.

Terms and Conditions

For Citi credit cards’ fees and charges, click here.

For Citi credit cards’ terms and conditions, click here.

For terms and conditions of the temporary CVV feature, click here.