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card-activation-and-pin-creation
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Create your 6-digit PIN
to activate your card today!

Here’s how to activate your Citi card

We’ve made it easy for you to activate your Citi card via Citi Mobile® App. Now you can conveniently activate your card and create a 6-digit PIN wherever you are.

3 easy ways to create your card PIN

Your card will be automatically activated upon successful PIN creation.

Note: If you’ve made a change on your mobile number and/or address with us in the past 45 days,
please use option 3: Interactive Voice Response or call Citiphone.

Option 1: Via Citi Mobile® App

Log in to Citi Mobile® App
Tap on the icon on the top left corner
Tap on ‘Create Card PIN’
Enter the 6-digit PIN
Enter the OTP for verification
Your PIN has been created successfully

Log in to Citi Mobile® App. Not registered yet? Click here

Tap on the icon on the top left corner

Tap on ‘Create Card PIN’

Enter the 6-digit PIN

Enter the OTP for verification

Your PIN has been created successfully

Option 2: Via Citibank Online

Get your mobile phone ready as the One-Time PIN (OTP) will be sent to your registered mobile number.

Log in to Citibank Online
Click on ‘Services’, ‘My Profile’ and select ‘Create Card PIN’
Enter the OTP for verification
Select your card
Enter the 6-digit PIN
created successfully

Log in to Citibank Online. Not registered? Click here

Click on ‘Services’, ‘My Profile’ and select ‘Create Card PIN’

Enter the OTP for verification

Select your card

Enter the 6-digit PIN

Your PIN has been created successfully

Option 3: Via Interactive Voice Response (03-2383 0011)

Get your mobile phone ready as the One-Time PIN (OTP) will be sent to your registered mobile number.

Note: For Non-Malaysian cardholders, please log in to Citibank Online (Option 2) to create your 6-digit PIN.

Call Card Activation
Select the language option
Select your card and enter the OTP
Enter your Card Expiry Date

Call Card Activation & PIN Creation Hotline: 03-23830011

Select the language option and enter NRIC number.

Select your card and enter the OTP to continue.

Enter your Card Expiry Date. Then, create your 6-digit PIN

Frequently Asked Questions